Refund policy
Effective Date: May 18, 2026
At Instrudenta, customer satisfaction is important to us. If you experience any issues with your order, we are committed to providing fair assistance and support.
Returns
We accept return requests within 14 days of delivery for eligible items.
To qualify for a return:
- The item must be unused and in original condition
- The product must be returned in its original packaging
- Proof of purchase is required
Certain items may not be eligible for return due to hygiene or medical-use considerations.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the package and product.
We will review the issue and work to provide an appropriate resolution.
Refunds
Once the returned item is received and inspected, approved refunds will be processed to the original payment method.
Please note:
- Shipping fees are generally non-refundable
- Refund processing times may vary depending on your payment provider
Exchanges
We may offer replacements or exchanges for defective or incorrect items when applicable.
Non-Returnable Items
For hygiene and safety reasons, certain medical or dental products may not be eligible for return once opened or used.
Return Shipping
Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect.
Order Cancellations
Orders may only be canceled before shipment processing begins. Once an order has been processed or shipped, cancellation may not be possible.
Contact Us
If you have questions regarding returns or refunds, please contact us:
Instrudenta
2948 Mutton Town Road
Stanwood, WA 98292